Your child's photo, and everything else you give us
Playmade turns a photo of your child into a personalized jigsaw puzzle. Here is exactly what we keep, who else sees it, and how to have it deleted.
Last updated 8 November 2026
The short version
- We never store your child's photo. It's sent to two AI services, once to check it and once to paint the illustration, and we don't keep it.
- We keep the illustration we painted, so your puzzle can be printed.
- Your name and address go to our printing partner, Printify, only to make and ship your order.
- No ads and no advertising trackers, and we never sell or rent your data. We use Google Analytics to see how the site is used, without your photo, name or email.
Who we are
Playmade is a small business, and it's responsible for the information described on this page. The services we use, listed below, process it in the United States and other countries. You can reach us at contact [at] playmade.ai.
Your child's photo
Before your photo leaves your device, you confirm that you're the child's parent or guardian, or have their permission to use it. Your browser then shrinks the photo and sends it to us. We pass it to two services:
- Anthropic (Claude), to check that it's a clear, well-lit photo of one child. Its answer is only advice: you can use the photo anyway.
- OpenAI, together with the theme's artwork, to paint your child into the scene.
We never store the photo: it isn't written to our database or file storage. Both providers process it under their API terms, which say they don't train their models on it. They may keep it for a short time to check for misuse, as their own policies describe.
The illustration
Each preview we paint is kept in our file storage on Cloudflare under a random name that isn't published anywhere, with a short record: the theme, a random ID for your browser, the time, a brief written description of the uploaded photo (a generic phrase like "young child, outdoor park" — not a name or any distinguishing detail), and that you confirmed you may use the photo. You only ever see a preview, with the piece lines and a small Playmade logo on it.
If you order, the clean illustration is enlarged for printing by Replicate and sent to Printify, who print the puzzle and its box.
When you order
We store your order: the illustration, how many copies, and the name, email, phone number (if you give one) and shipping address you enter. We use them to make, ship and support your order, and nothing else. We also record which version of our Terms you agreed to, and when.
- Printify receives your name, address, email and phone number to print and deliver the puzzle.
- Resend sends our emails: your order confirmation, with a private link to follow your order.
Anyone with that private link can see the order's status and shipping address, so don't share it.
Paying. Payments go through PayPal. You pay with your PayPal account, or with a card on PayPal's own form, so we never see your card number or your PayPal login. To fill in that form for you, we send PayPal the amount, what you're buying, and the name, email, phone number and address you entered. PayPal tells us whether the payment went through, and we keep its payment ID and amount with your order, to confirm it and to refund it if needed. PayPal handles your payment details under its own privacy statement.
When you send a gift
If you give a puzzle at playmade.ai/gift, we store your name and email, the parents' name, their email if you give it, your message, and how many puzzles the gift covers. If you pay for it, you pay through PayPal, as above, with your name and email. Resend emails you the gift link, emails the parents if you gave their address, and lets you know when the gift is used. We don't use the parents' email for anything else.
Anyone with the gift link or code can see your name, the parents' name and your message, and can use the gift, so only share it with the family. When the parents order with it, their order is handled as described above.
Free previews and abuse limits
To keep previews free, we count how many each browser and each internet (IP) address has made, and we rate-limit requests by IP address. We also keep daily totals (previews made, failures, limit hits) with no personal details.
How we measure the site
We record the steps people take on the puzzle pages (for example: a theme was picked, a photo passed or failed the check, a preview was made, a puzzle was added to the cart or ordered, a puzzle was shared), with the type of device, the country, and the random ID described below. These records stay with Cloudflare, and we use them to see where the site works and where it doesn't.
We also use Google Analytics, through Google Tag Manager. It sets cookies and sees the pages you visit, the site you came from, your device and your approximate location. We send it the same steps, but never your photo, your name, your email, your address or your browser's random ID. You can opt out with Google's opt-out add-on or by blocking cookies for this site.
What's stored in your browser
The puzzle pages keep a random ID in your browser's local storage, so your free previews can be counted. It contains nothing about you.
Each preview you make, and your cart, are also saved in your browser's storage, so you can come back and order them later. They stay on your device and aren't sent anywhere. What's saved is the preview you saw, with the piece lines and the logo, never your photo. Anyone using this browser on this device can see them. Clearing your browser's site data removes all of it. The only cookies on the puzzle pages are Google Analytics', described above.
Some browsers send a "Do Not Track" signal. We don't track you across other sites or build advertising profiles, so everyone is treated the same way, whether the signal is on or off.
Everyone else who handles data
| Anthropic | Checks the photo. Privacy policy |
|---|---|
| OpenAI | Paints the illustration from the photo. Privacy policy |
| Replicate | Enlarges the illustration for print, after you order. Privacy policy |
| PayPal | Takes payments, by PayPal account or card, and refunds them. Privacy statement |
| Printify | Prints and ships your puzzle. Privacy policy |
| Resend | Sends order emails. Privacy policy |
| Cloudflare | Hosts the site and stores illustrations, orders and counters. Privacy policy |
| Sentry | Receives error reports so we can fix bugs. Privacy policy |
| Google Analytics | Measures how the site is used (see "How we measure the site"). Privacy policy |
| Google Fonts | Serves the site's fonts, so it sees your IP address like any web request. Privacy policy |
How long we keep things
Illustrations, orders and preview counts are kept until you ask us to delete them, so we can reprint a puzzle or sort out a delivery problem. Your child's photo is never kept at all.
Your rights
You can ask for a copy of what we hold about you, have it corrected, or have your illustrations and order details deleted. Email us from the email address you ordered with, or your order number. We'll reply within a few days, and always within 30.
We never sell your personal information or share it for advertising, and you won't be treated differently for asking about your data.
Children
Playmade is for parents and other adults buying for a child. Please only upload a photo of a child you're the parent or guardian of, or have their permission to use. Children shouldn't use the site themselves.
Playmade card decks
Playmade previously offered a card-deck maker. Nothing on this page about photos or orders applies to it; its own privacy terms are on a separate page.
Changes and contact
If we change what we collect or who we share it with, we'll update this page and the date at the top. Ordering is also covered by our Terms. Questions about anything here? Email us.